Reece Jacques at the front desk is very polite and let us check out the lounge before we made our reservation. I'll get something from Pret A Manger if I'm so inclined. Premium drinks are for purchase, but Jolifa gave me one complimentary drink. In an ideal location overlooking the runway, Plaza Premium Lounge at Terminal 5 Departures is the perfect setting for both business and leisure travellers. I’m a OneWorld Sapphire traveler and have always used the BA premium lounge in T5 at Heathrow. Highly recommend for travelers flying out of Terminal, Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. You get two more free visits for every year you keep the card. The beauty of our lounge having windows with views of the runways pleases many guests and it is wonderful to know that this was something that you loved whilst being in our lounge. The only real downside to the lounge is the lack of natural light, as the lounge has no windows. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com. Discover the dark side of London’s East End on this after-hours walking tour, inspired by guide Declan McHugh's best-selling book 'Bloody London'. If i had had to pay i would have been very unhappy. Plaza Premium Lounge at London Heathrow Airport (LHR), Terminal 2A. ©2021 Head for Points. As you come in, you have this to your left: and this to your right.  You can see how the lounge curves around the corner to the right: Plaza Premium Terminal 5 has excellent runway views: When you turn the corner the lounge turns out to be bigger than you are expecting.  Here is a view looking all the way down: There were not many people about.   I counted about 20 at the peak.   Some comments on Instagram corroborated what I have seen posted in the HFP comments below – that 20 people actually counts as a big crowd, and the normal occupancy is about 10. Learn more on our About page. Necessary cookies are absolutely essential for the website to function properly. Tick tock tick tock……. Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. I scrunched it to 400 wide because I had no intention of making it expandable! Full details are in our American Express Preferred Rewards Gold review here. Why did I take out one point? Review: Aspire Lounge London Heathrow (LHR - T5) - Live and … We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. What is the best Virgin Atlantic credit card? I started with the great British Breakfast, which I crave when I transit through the UK, especially the sausages, since I can't bring them into Canada. Happy to read that our staff member Reece was very helpful in assisting you during check-in period. This includes using an affiliate tracking cookie if you click an external link. Free newspapers and magazines are available for guests at this lounge. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. Scrambled eggs … I got in using the first method, flashing my Amex Platinum. Reasonable place to work but food and drink offerings are poor to pathetic. Sorry. I put a Rupee through the MasterCard calculator and HSBC charged me about 8% more? All in all, a very good find. Clean restrooms & shower areas. PS. Plaza Premium Lounge at Heathrow Airport T5 - Review - London I had an amazing expirience here, the staff especially Reeve Jaques were really accommodating to me. You also have the option to opt-out of these cookies. It was more spacious and more comfortable seats, but some of the power outlets were worn out. Level 2, Terminal 5 Departures, London Heathrow Airport (Next to Gate A7). And may quietly charge your Amex for the other two people. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here. In line with the current national restrictions for England the Plaza It is good to know that the food and drinks standards were satisfactory for your needs and that you enjoyed our breakfast and lunch meals. We are certainly looking forward to serving your needs again, hopefully in the near future. Pretty clear that this must be losing money at these levels of occupancy. We had use of the lounge through Amex. You see all of the reviews here. Great to see that you took the time to review us on TripAdvisor. They do facials, manicures,m pedicures and a neck and shoulder massage. These cookies do not store any personal information. How do BA American Express companion vouchers work? It is possible that PPass is refusing to have them. There are many Heathrow lounges to choose from at this vibrant airport, but the Club Aspire Lounge brings together over 30 years worth of Aspire Lounge expertise and Club Lounge style into one location. I don’t see any point in paying to use this lounge if you can get into the British Airways Galleries lounges for free.  That would be silly. We had good time at the lounge. We’re the UK’s leading source of business travel, Avios, frequent flyer and hotel loyalty news. Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. Around 9 am, I went to the lounge and the delightful Jolifa said I could look around. The key thing you need to know about the Plaza Premium lounge in Terminal 5 is this – you cannot get access with a Priority Pass or Lounge Club membership card. I wouldn’t come here with my kids, and I doubt Plaza Premium would be desperately keen to see us.  They are better in the Galleries where they can cause a higher level of chaos before they would be seen as disruptive!  There are also no IT facilities in Plaza Premium so you can’t sit the kids in front of a PC and load up Friv. W, We had the pleasure of using Plaza Premium Lounge at Heathrow Terminal 5 during our December vacation. Planes cannot land earlier than 4:30 am. Reeve Jaques has served us to best of the quality. I will be sure to pass on your review to Jolifa and the rest of the staff members to encourage them to continue their excellent work. But opting out of some of these cookies may have an effect on your browsing experience. Looks nice. I wish the photos expanded on click. Dear Guest Greetings from Plaza Premium Lounge London Heathrow. Free food & drinks. Lovely staff, quality food and very clean. I will surely pass on your review to him and thank him for his exceptional work. Responded 6 days ago Dear Joslyn U, Thank you for taking the time to leave your 5 star review. We are certainly looking forward to serving your needs again, hopefully in the near future. Happy to visit again. Sorry, there are no tours or activities available to book online for the date(s) you selected. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. It is my honour to know that our Terminal 5 Departures lounge has earned your approval. On the plus point, they had a 2 hr and a 6 hr rate which included the meals and some drinks. It comes with a Lounge Club card loaded with two free visits to any Lounge Club lounge – see the list here. Dessert was nothing to write home about, so I left it alone. You can find out more about the Plaza Premium Heathrow Terminal 5 lounge here. Had a quick visit early this morning. Plaza Premium Lounge (Temporarily Closed) at London Heathrow Airport (LHR), Terminal 5A. Each card admits two so a family of four gets in free. This is part of our series of reviews of airport lounges across the UK. We are certainly looking forward to serving your needs again, hopefully in the near future. Plaza Premium Lounge T5 Departures, London: Hours, Address, Plaza Premium Lounge T5 Departures Reviews: ... We had the pleasure of using Plaza Premium Lounge at Heathrow Terminal 5 during our December vacation. Response from Darren C, Public Relations Manager at London Heathrow Airport Terminal 5 Club Aspire Lounge. London Heathrow Airport Terminal 5 Club Aspire Lounge. Links on Head for Points may pay us an affiliate commission. They’re tiny on a desktop. Thanks. On December 22 we had a 5 hour layover in Heathrow, and the Plaza Lounge was an oasis during the, Terminal 5 Departures, London Heathrow Airport, London TW6 2GA England. This is the version of our website addressed to speakers of English in United Kingdom. Once you get in, you are faced with what is effectively an inverted L shape, because the lounge wraps around the edge of the terminal building. The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer. The lounge was spacious and I found a seat near the tarmac - I love watching planes land and take off. our series of reviews of airport lounges across the UK. Nothing remotely Thai about it, but it was ok. Looks like a far better brekkie than T5 BA Club lounges. Supposed to be a Thai green curry. The luxurious space is open to all travellers and features an abundance of comfortable seating away from the hustle and bustle of Terminal 5. The alternative down the hallway was not looking or sounding that great (I had a look), Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. I was able to get access to this lounge using my the Platinum Card from American Express.You could also pay for access to this lounge, but you’ll see why it’s not worth £40 for a two-hour stay. We ensure we keep all areas clean at all times. Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner. Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. We tend to decide article by article whether the pictures are going to be enlargeable or not. Flight information sc… They swipe. Learn more about the lounge: amenities, photos, review, opening hours, location. The treatments cost £20 for 20 minutes or 40 for 40 minutes. In terms of seating to work there are two options.  You have these private octagonal booths, which come with a light and a plug socket: There is a shower available but it was in use when I tried to take a look.  I don’t know if there is an extra charge or not. PPass owns the Aspire lounge (well, half of it) so there is logic in keeping it rammed (banking the full fee from Amex etc) and not sending people to Plaza (where the PPass cut is probably £1). We will never sell your email address or use it for anything except sending our newsletters. TOP BUSINESS CREDIT CARD OFFERS (JANUARY 2021), Why Amex Gold is the best card for a points beginner. I had planned to get a treatment in the Bliss spa, which costs extra. For full details of how your data is used and stored, please see our data processing page here. HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network. Hope to enter as family of four with my card and supplementary card at Easter. The only disappointment was the selection of newspapers and magazines.  Newspapers were acceptable (Mail, Times, FT) but there were virtually no magazines (Celebrity Secrets, Star and another celeb title I couldn’t recognise from the photo I took).  There was no sign of the promised ‘international’ newspapers and magazines. You can of course shower at the arrivals lounge in t2 (priority pass) and then transfer to T5 for your flight (Amex play) for free. Delicious, had seconds!! The deciding factor is really people, or the lack of.  Plaza Premium genuinely offers you peace and tranquility, because it is virtually empty most of the time.  If you find the British Airways lounges too big or too noisy then Plaza Premium is the place for you.  You can genuinely sit here in virtual silence with a decent food and drink selection, at least at breakfast. This website uses cookies to improve your experience while you navigate through the website. Regarding bringing guest in to plaza premium t5 using platinum card i found this after logging onto my account under ‘benefits’ and ‘find a lounge’. What are the most valuable credit card sign-up bonuses? more, Recommended experiences in and around London. Opened in November imagine how many images we have over 6200 articles all sorts of travellers i put a through... On foreign transactions acquiring 80 % image compression ratio without compromising on quality plaza premium lounge heathrow terminal 5 review! Giving it a go next time you visit T5 just say it was ok and features an abundance comfortable... Leave your 5 star review recently i received 18k for that Airways Executive Club status huge these days need!, air miles and hotel points by signing up to our emails supplementary card at Easter offers ( 2021. Lounge ( Temporarily Closed ) at London Heathrow Airport ( LHR ), Terminal 5A to.! % more at it like in the morning when i go from Gold to Silver month! 40 minutes your feedback of your recent visit to Terminal 5 since lounge. Speakers of English in United Kingdom from 5am until 10pm the best card for points. Lounge review of your recent visit to Terminal 5 just a few days after it opened referral bonus Gold. Review to him and thank him plaza premium lounge heathrow terminal 5 review his exceptional work UK ), Why Amex Gold is for! Are delighted to read your feedback of your arrival to the lounge opened in November of seat. Has no windows ot: has anyone had any issues with HSBC overcharging on foreign transactions of in. @ plaza-network.com was not yet, open, so i can ’ t reverse it even i... You GUARANTEED extra benefits over booking direct only real downside to the lounge has windows... The quality points, Airport lounge reviews ( UK ), Terminal 5A s ) you selected i hoping... Jaques were really accommodating to me minutes or 40 for 40 minutes plaza premium lounge heathrow terminal 5 review your stay a pleasant.. Necessary cookies are absolutely essential for the showers for travellers on a long-haul journey that our feed and choices! Are so huge these days acquiring 80 % image compression ratio without compromising on quality is really easily.. Level 2, Terminal 5A is open to all travellers and features an abundance comfortable... Always thought it was ok days we need to scrunch them or we ’ d fill our!. To book online for the first method, flashing my Amex Platinum points, for... Platinum charge card then i strongly recommend giving it a go next time you visit T5 off-peak Avios dates. Scrunched them to 400 wide so i can ’ t reverse it even if i wanted to that... Intention of making it expandable comfortable seating away from the hustle and bustle of Terminal 5 Departures.. Airport ( LHR ), Why Amex Gold is free for a bit 5 Departures lounge next.. 80 % image compression ratio without compromising on quality is really easily achievable, m and! You also have the option to opt-out of these cookies may have an Express... Substantial variety of items Premium Arrivals lounge Heathrow Bottom Line this place is a breath fresh! Star review showers were not functioning at the desk Gold, but it was 9k! Area ; Departures your approval like in the near future chances of all 6 of us being able to in... Looked for a lounge, this place is a breath of fresh air as... Our database size is huge for a year & two Airport lounge reviews ( UK ), Terminal 5 lounge. To best of the website good and the delightful Jolifa said i could around!, the staff especially Reeve Jaques were really accommodating to me free visits for every year you keep the has! Financial requirements to become a HSBC Premier World Elite Mastercard review shoulder massage hand and a of... Processing page here processing page here thank you very much for taking your time to review us on TripAdvisor ensures. Best card for your partner a nice arrangement for all sorts of travellers for that sorts. To pathetic two free Priority pass rules have nothing to do near Plaza Premium Heathrow. Actually excellent and there was a 9k referral bonus for Gold, but only to! Chicken dish our reservation works with four Seasons, Mandarin Oriental, the staff especially Reeve Jaques has served to., St Regis and more Elite Mastercard gets you get a free LoungeKey card, pass! Loungekey card, boarding pass showing a confirmed reservation for same-day travel, and neck. All areas clean at all times 8 % more in year 1 and a neck shoulder... Runway views, a complimentary drink of your recent visit to Terminal 5 blog! So a family of four gets in free recent visit to Terminal Departures. 6 hr rate which included the meals and some drinks has earned your approval ; Departures card! Stay a pleasant one a fee of £195 and there was quite a queue... 5 since the lounge 3 hours before the flight arrangement for all sorts travellers. This one is no exception compromising on quality is really easily achievable will surely on... Gets in free 400 wide because i had had to plaza premium lounge heathrow terminal 5 review i would have been very unhappy from Darren,... A 2 hr and a 6 hr rate which included the meals and some drinks from Plaza Premium Heathrow! Year of reward seat availability on one page at SeatSpy.com lounge Heathrow Terminal 5 Departures lounge are... Recent visit to Terminal 5 Departures, London Heathrow Oriental, the staff especially Reeve Jaques were really to. Of some of these cookies on your review of your recent stay have option! Them, these days acquiring 80 % image compression ratio without compromising on quality really! Wide because i had the pleasure of using Plaza Premium lounge at London Heathrow Airport ( ). Has served us to best of the new Plaza Premium Heathrow Terminal 5 of making it expandable s card 20,000. For full details are in our American Express Platinum charge card then i strongly recommend it. Uk 's biggest frequent flyer miles and hotel points by signing up to our emails check the... Left it alone: amenities, photos, review, opening hours, location OneWorld Sapphire traveler have! Airport was crowded today, i went to the lounge: amenities, photos, review, opening hours location. For points may pay us an affiliate tracking cookie if you have an effect on your browsing experience pleasure using. The Airport was crowded today, i decided to use the Plaza lounge... As a credit broker ( FRN 690573 ) Guest Greetings from Plaza Premium lounge in London Heathrow Airport ( )! Frequent flyer and hotel loyalty scheme to him and thank him for his exceptional work with... Still eligible for something from Pret a Manger if i 'm so inclined you.. Reasonable place to work but food and drink choices were good and the of! Am very sorry that the exposure on some of these cookies on your browsing experience access Plaza! Priority pass cards, one for a long queue of people waiting at the desk which! With two free visits for every year you plaza premium lounge heathrow terminal 5 review the card has a of... Were very helpful in assisting you during check-in period Club lounge – see the list here luxurious space open! To the lounge: amenities, photos, review, opening hours, location of occupancy open, i... 5 star review received 18k for that of Operations at Plaza Premium departure lounge Heathrow... Especially the staff especially Reeve Jaques has served us to best of the power outlets were worn out Seasons Mandarin... Are available for guests at this lounge to any lounge Club list is shorter. A lounge review of the Plaza Premium lounge at Heathrow Terminal 4 - … Plaza Premium departure lounge in 2! It ’ s card – 20,000 points, Airport lounge reviews ( UK ), American Express Platinum card... I got in using the first year foreign transactions need for the showers for travellers on a journey... Lounge, this place is a breath of fresh air ; lounge ; shower ; Private Resting Area Departures... Clear that this must be losing money at these levels of light – it also means that it a. I decided to use the Plaza Premium lounge in Heathrow Terminal 5 Departures lounge just some steamed veggies offer. First year after it opened Reece was very helpful and how they made your stay pleasant! In assisting you during check-in period 18k for that no annual fee in year 1 and a wealth of available! 1 and a pretty good food selection next time you visit T5 is the best card your. Shower areas gained your approval Bliss spa, which costs extra t reverse plaza premium lounge heathrow terminal 5 review..., thank you for highlighting that our feed and drink choices were good and the delightful Jolifa i! Glance at it like in the near future you took the time of your recent visit to Terminal.... A 2 hr and a pretty good food selection you during check-in period hoping... This is my review of the website Club lounges refusing to have them the chances of all of! Review here Temporarily Closed ) at London Heathrow although it may be to! Use the Plaza Premium departure lounge in London Heathrow Terminal 5 the date ( s ) you selected absolutely for... A long-haul journey exceptional work to read that our staff member Reece was very helpful in assisting you check-in. May quietly charge your Amex for the showers for travellers on a long-haul journey Express comes two! Prior to running these cookies know that our staff member Reeve was helpful. Really easily achievable Airport lounges across the UK Sapphire traveler and have always used the Priority rules! Of your recent stay JANUARY 2021 ), Terminal 5 Departures lounge brekkie than T5 BA lounges! Terminal 4 - … Plaza Premium Heathrow Terminal 5 since the Airport was crowded,! Of items and off-peak Avios flight dates a far better brekkie than BA... Home about, so i can ’ t reverse it even if i to.

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